Be careful what you ask for, another board I frequent (operating under the same outfit as this one - we had the same security issue there at the same time) initiated all sorts of glitzy new features. The problem is that none of them worked, and to add insult to injury many of the prior features stopped working as well.
A lot of people left, including all but one moderator. I was snookered into moderator duty there afterwards, lo and behold the moderator features also don't work...thus allowing the nuts to run the nut house.
hey shadow, the board you speak of has a few tickets open for it and the issues are being worked on there.
hope you are well.
Did we lose many members?
Some users are locked out of their accounts right now, If you are unable to get your password resets properly sorted out due to old emails on your account still after the notice was sent out, we ask that you go down to the contact us area, and with the subject line of "password reset" add the following contents for me:
- Account Name
- Email On the account
- Email You need it changed to if need be
add all this, then hit send, and someone on our team will answer that email and fix your account up no problem.
You can do the same and send us a PM privately to have it manually changed, but due to the influx and us tackling a lot of issues, this would be a slower way of getting it reset. we recommend you use the contact us form to get it resolved if you can. If that does fail though and you have waited too long, send us a PM and we will Manually reset it. Just make sure you supply the information above for a quicker fix.
Also, If you do have the right email on your account, I would ask you to please check your spam/junk folders as sometimes with certain email providers, it tends to land in there.
This has been asked before but now that you've forced a password change, maybe you can make this suggestion work. Free up the unused userid's or account names. Won't affect me but there are some that would like that.
We are also looking into a full clean up as well in this area after the dust settles a bit. thanks for bringing this up though.
If you all need anything else, let me know.